Raw description: "<h3>\n\nGeneral information\n\n</h3>\n\nCareer area\n\nLoan Administration/Operations\n\nWork Location(s)\n\n12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX\n\nRemote?\n\nNo\n\nRef #\n\n20271\n\nPosted Date\n\n07-15-25\n\nWorking time\n\nFull time\n\n<h3>\n\nAlly and Your Career\n\n</h3>\n\nAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?<br/><u>Work Schedule:</u> Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.\n\n<h3>\n\nThe Opportunity\n\n</h3>\n\n<p><span>Join the Contract Processing team as an Analyst II individual contributor supporting all CPC operations. In this role, you will provide daily guidance to internal Contract Processing staff to help grow the operation in alignment with the Company’s vision and values. Focus areas include Partnering with internal teams to ensure sound business practices that meet audit requirements and operational goals, supporting the team, mentoring others, and developing as a subject matter expert within Contract Processing responsibilities may include assessing and supporting training needs, representing CPC in a professional manner to internal stakeholders, and contributing to best-in-class service delivery. Additional duties may include onboarding support, assisting with quality and compliance efforts, coaching on process expectations, and supporting the resolution of customer or dealer inquiries, including direct outreach when needed. </span></p>\n\n<h3>\n\nThe Work Itself\n\n</h3>\n\n<ul><li>Provide day-to-day operational support across CPC lines of business to help achieve business objectives.</li><li> Participate in project management activities and process enhancement initiatives, and compliance related efforts intended to facilitate achievement of goals.</li><li> Support, coach, and collaborate with internal Analyst I employees to promote consistency and knowledge sharing.</li><li> Maintain working knowledge of multiple contract processing lines of business (Retail, Lease, CSG, AllyPlus, etc.).</li><li> Serve as backup support for the Sr. Analyst, including delegated approval tasks as needed.</li><li> Provide oversight and daily guidance to Analyst I operations.</li><li> Assist in resolving contract processing questions or reviewing documentation when escalated or unclear.</li><li> Monitor and speak to process volume/performance, identify unusual volume fluctuations, variances, and signs of processing delays or deterioration.</li><li> Effectively review contracts and process deals for multiple CPC lines of business.</li><li> Regularly engage with internal stakeholders and leadership to provide insight on trends and emerging issues.</li><li> Ensure teammates have access to appropriate process documentation and training resources to support success in their roles. Analyze issues and use judgement to make informed decisions.</li><li> Apply knowledge of Ally policies and standard practices to resolve problems efficiently and accurately.</li><li> Understand how to pull and analyze reports to inform process improvement and operational effectiveness.</li><li> Work effectively across teams with high level of interpersonal skill, professionalism, and collaboration.</li><li> Implement de-escalation techniques with dealers or internal partners and escalate unresolved issues when necessary.</li><li> Demonstrate a high level of ethical standards and integrity in all work.</li><li> Perform miscellaneous duties as assigned in support of CPC operations.</li></ul>\n\n<h3>\n\nThe Skills You Bring\n\n</h3>\n\n<ul> <li>HS Diploma or equivalent required</li><li>Bachelor's degree in related field highly preferred or applicable years of business experience.</li> <li>3+ years in customer service or financial services industry is preferred.</li><li>Project/process management framework knowledge and application is preferred.</li><li>Strong experience with Microsoft Office Suite and SharePoint.</li><li>Strong written and verbal communication skills with an ability to communicate effectively across business levels (both vertically and horizontally)</li><li>Ability to support multiple assignments and stakeholders, prioritize workload for self, and coordinate with teammates to meet deadlines.</li><li>Ability to organize data and exercise effective problem-solving skills.</li><li>Ability to provide advice/direction in primary areas of expertise.</li><li>Comfortable working in an evolving and dynamic environment.</li><li>Flexible and can work independently and in a team environment.</li><li>Ability to work nights and weekends, when needed.</li><li>Detail-oriented, energetic, motivated, and action-oriented.</li> </ul><span> #LI-Hybrid</span><span> #LI-DFS</span><span></span>\n\n<h3>\n\nHow We'll Have Your Back\n\n</h3>\n\n<p>Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:</p><ul><li><strong>Time Away:</strong> Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).</li><li><strong>Planning for the Future:</strong> plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.</li><li><strong>Supporting your Health & Well-being:</strong> flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.</li><li><strong>Building a Family:</strong> adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.</li><li><strong>Work-Life Integration:</strong> other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.</li><li><strong>Other compensations:</strong> depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.</li><li>To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf</li></ul> <p><strong><u>Who We Are:</u></strong></p> <p>Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.</p> <p>Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.</p> <p>We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.</p>\n\n<strong><u>Base Pay Range</u></strong>: $55000 - $80000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.\n\nIncentive Compensation: This position is eligible to participate in our annual incentive plan.\n"
<h3>
General information
</h3>Career area
Loan Administration/Operations
Work Location(s)
12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX
Remote?
No
Ref #
20271
Posted Date
07-15-25
Working time
Full time
<h3>Ally and Your Career
</h3>Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?<br/><u>Work Schedule:</u> Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
<h3>The Opportunity
</h3> <p><span>Join the Contract Processing team as an Analyst II individual contributor supporting all CPC operations. In this role, you will provide daily guidance to internal Contract Processing staff to help grow the operation in alignment with the Company’s vision and values. Focus areas include Partnering with internal teams to ensure sound business practices that meet audit requirements and operational goals, supporting the team, mentoring others, and developing as a subject matter expert within Contract Processing responsibilities may include assessing and supporting training needs, representing CPC in a professional manner to internal stakeholders, and contributing to best-in-class service delivery. Additional duties may include onboarding support, assisting with quality and compliance efforts, coaching on process expectations, and supporting the resolution of customer or dealer inquiries, including direct outreach when needed. </span></p> <h3>The Work Itself
</h3> <ul><li>Provide day-to-day operational support across CPC lines of business to help achieve business objectives.</li><li> Participate in project management activities and process enhancement initiatives, and compliance related efforts intended to facilitate achievement of goals.</li><li> Support, coach, and collaborate with internal Analyst I employees to promote consistency and knowledge sharing.</li><li> Maintain working knowledge of multiple contract processing lines of business (Retail, Lease, CSG, AllyPlus, etc.).</li><li> Serve as backup support for the Sr. Analyst, including delegated approval tasks as needed.</li><li> Provide oversight and daily guidance to Analyst I operations.</li><li> Assist in resolving contract processing questions or reviewing documentation when escalated or unclear.</li><li> Monitor and speak to process volume/performance, identify unusual volume fluctuations, variances, and signs of processing delays or deterioration.</li><li> Effectively review contracts and process deals for multiple CPC lines of business.</li><li> Regularly engage with internal stakeholders and leadership to provide insight on trends and emerging issues.</li><li> Ensure teammates have access to appropriate process documentation and training resources to support success in their roles. Analyze issues and use judgement to make informed decisions.</li><li> Apply knowledge of Ally policies and standard practices to resolve problems efficiently and accurately.</li><li> Understand how to pull and analyze reports to inform process improvement and operational effectiveness.</li><li> Work effectively across teams with high level of interpersonal skill, professionalism, and collaboration.</li><li> Implement de-escalation techniques with dealers or internal partners and escalate unresolved issues when necessary.</li><li> Demonstrate a high level of ethical standards and integrity in all work.</li><li> Perform miscellaneous duties as assigned in support of CPC operations.</li></ul> <h3>The Skills You Bring
</h3> <ul> <li>HS Diploma or equivalent required</li><li>Bachelor's degree in related field highly preferred or applicable years of business experience.</li> <li>3+ years in customer service or financial services industry is preferred.</li><li>Project/process management framework knowledge and application is preferred.</li><li>Strong experience with Microsoft Office Suite and SharePoint.</li><li>Strong written and verbal communication skills with an ability to communicate effectively across business levels (both vertically and horizontally)</li><li>Ability to support multiple assignments and stakeholders, prioritize workload for self, and coordinate with teammates to meet deadlines.</li><li>Ability to organize data and exercise effective problem-solving skills.</li><li>Ability to provide advice/direction in primary areas of expertise.</li><li>Comfortable working in an evolving and dynamic environment.</li><li>Flexible and can work independently and in a team environment.</li><li>Ability to work nights and weekends, when needed.</li><li>Detail-oriented, energetic, motivated, and action-oriented.</li> </ul><span> #LI-Hybrid</span><span> #LI-DFS</span><span></span> <h3>How We'll Have Your Back
</h3> <p>Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:</p><ul><li><strong>Time Away:</strong> Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).</li><li><strong>Planning for the Future:</strong> plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.</li><li><strong>Supporting your Health & Well-being:</strong> flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.</li><li><strong>Building a Family:</strong> adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.</li><li><strong>Work-Life Integration:</strong> other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.</li><li><strong>Other compensations:</strong> depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.</li><li>To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf</li></ul> <p><strong><u>Who We Are:</u></strong></p> <p>Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.</p> <p>Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.</p> <p>We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.</p><strong><u>Base Pay Range</u></strong>: $55000 - $80000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.